Welcome to Vouch. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, app, platform, and services.
By using Vouch, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.
1. About Vouch
Vouch is a Muslim-first matrimony platform designed for people who are serious about marriage. Our platform focuses on trust, privacy, family involvement, and respectful communication.
Vouch is not a casual dating app. It is built to support a structured and halal marriage process where real people, families, and trusted individuals can be involved.
2. Information We Collect
When you use Vouch, we may collect different types of information to provide and improve our services.
Personal Information: This may include your name, email address, phone number, age, gender, location, marital status, family details, and other information you choose to provide.
Profile Information: This may include your photos, bio, education, profession, religious preferences, marriage preferences, lifestyle details, and other matrimony-related information.
Account Information: This may include your username, login details, account settings, package details, subscription status, and account activity.
Communication Information: This may include messages, requests, responses, introductions, or communication made through the platform.
Payment Information: If you purchase a package or paid service, we may collect payment-related details. Payments may also be processed by third-party payment providers, and we do not store full card or banking details unless clearly required and permitted.
Technical Information: This may include your IP address, browser type, device information, pages visited, date and time of access, and usage activity.
3. How We Use Your Information
We use your information to operate, manage, and improve Vouch.
- To create and manage your account
- To display your profile to suitable users where applicable
- To help users connect for serious marriage purposes
- To support trust, verification, and safety features
- To involve family members or trusted people where the feature is available
- To process packages, subscriptions, or payments
- To contact you about your account, updates, or support requests
- To improve our website, app, features, and user experience
- To prevent fraud, misuse, fake profiles, harassment, or unsafe activity
- To comply with legal, security, or regulatory requirements
4. Matrimony and Sensitive Profile Information
Because Vouch is a matrimony platform, some information you share may be personal or sensitive. This may include marriage preferences, family background, religious preferences, photos, lifestyle choices, and other profile details.
You should only share information that you are comfortable providing. You are responsible for the accuracy and appropriateness of the information you add to your profile.
5. How Your Information Is Shared
We do not sell your personal information.
Your profile information may be visible to other users depending on your account settings, package, platform features, and matching process.
We may share limited information in the following cases:
- With other users as part of the matrimony process
- With family members or trusted people if you choose to involve them
- With service providers who help us operate the platform
- With payment processors for paid packages or subscriptions
- When required by law, regulation, legal process, or safety concerns
- To protect Vouch, our users, or the public from fraud, harm, or misuse
6. Family and Trusted Person Involvement
Vouch may allow users to involve family members, guardians, or trusted people in the marriage process. If you invite or add a trusted person, certain profile or communication details may be shared with them depending on the feature.
You are responsible for making sure that any person you involve respects the privacy, dignity, and confidentiality of others.
7. Photos and Profile Content
You may upload photos, profile details, and other content to Vouch. You confirm that the content you upload belongs to you or that you have permission to use it.
We may review, remove, hide, or reject any content that appears fake, misleading, inappropriate, offensive, unsafe, or against the values of Vouch.
8. Verification and Safety
Vouch may use verification, profile review, or trust-related features to help improve safety and authenticity. However, verification does not guarantee that all information shared by a user is complete, accurate, or fully verified.
Users should always take their own precautions, involve family or trusted people, and make careful decisions before moving forward with any marriage discussion.
9. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience, remember preferences, understand website activity, and improve our services.
You can manage or disable cookies through your browser settings. Some features may not work properly if cookies are disabled.
10. Payment and Subscription Data
If Vouch offers paid packages, we may collect basic billing and transaction information such as package type, payment status, transaction date, and payment confirmation details.
Payment information may be handled by third-party payment providers. Their own privacy policies and terms may apply to payment processing.
11. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no online platform, website, app, or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your login details private and secure.
12. Data Retention
We may keep your personal information for as long as your account is active or as long as needed to provide services, resolve disputes, prevent misuse, comply with legal obligations, or enforce our terms.
If you delete your account or request removal of your data, we may still keep limited information where required for legal, security, fraud prevention, or record-keeping purposes.
13. Your Privacy Choices
You may have the right to access, update, correct, or request deletion of your personal information, depending on your location and applicable laws.
You may also be able to update your profile, change privacy settings, unsubscribe from marketing messages, or request account deletion by contacting us.
14. Communication From Vouch
We may contact you by email, phone, SMS, WhatsApp, or platform notifications for account updates, support, security alerts, package information, service updates, or important announcements.
You may opt out of promotional communication where available, but we may still send important account or security-related messages.
15. Third-Party Services
Vouch may use third-party services for hosting, analytics, payments, email delivery, security, support, or other business operations.
These third parties may process limited information only as needed to provide their services. We are not responsible for the privacy practices of third-party websites or services linked from our platform.
16. Children’s Privacy
Vouch is intended only for adults who are legally eligible to seek marriage. Our services are not intended for children or anyone under the age of 18.
If we become aware that a minor has created an account, we may remove the account and related information.
17. User Responsibility
You are responsible for the information you share on Vouch and with other users. Please avoid sharing sensitive personal, financial, or private family information unless you are confident and have taken proper precautions.
Vouch is not responsible for information you voluntarily share with other users outside the platform.
18. International Users
If you access Vouch from outside the country where our services are operated, your information may be processed or stored in locations where data protection laws may differ from your country.
By using Vouch, you agree that your information may be processed as necessary to provide our services.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we may update the effective date at the top of this page.
Your continued use of Vouch after changes are posted means you accept the updated Privacy Policy.
20. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Vouch
Email: info@vouchmatrimonial.com
Website: vouchmatrimonial.com
21. Final Note
Vouch is built around trust, privacy, family involvement, and respectful Muslim matrimony. We encourage all users to use the platform sincerely, safely, and responsibly.